Question 1

WHAT IS TRIME?

Accepted Answer

Trime is a Stockholm based company that focus on creating a mobile market place tool for the fitness as well as health & wellness market. The mobile app Trime is a marketplace app that simplifies the complete process of personal training from: finding, comparing, booking, paying & following up training and caters both meetings in real life or via video online sessions for Trainers and Trainees.

Question 2

WHAT DOES TRIME FOR?

Accepted Answer

Trime stands for Training Time!

Question 3

WHY SHOULD I USE TRIME?

Accepted Answer

Trainee: With Trime, you’re getting certified and verified personal trainers only. You are able to see how other people have reviewed their training sessions with them, where the trainers are based and what kind of training they offer. You can easily see and compare prices, and find the personal trainer that fits you best. Thanks to our video meeting option you can meet with your trainer online and train wherever you are or wherever the trainer is located.   Trainer: As a certified and self employed Personal Trainer thanks to Trime you can create a profile and be visible and easily booked for thousands of potential customers. You can also simplify your administration work with your existing trainees. You don't need to create invoices anymore and you can focus on what matters the most for you - meeting your customers.

Question 4

HOW CAN I GET IN TOUCH WITH YOU?

Accepted Answer

Simply by writing to us on the webpage (chatbox on the right down corner) or by sending an email to info@trime.app

Question 5

SIGN UP

Accepted Answer

Q: How do I sign up?
A: You can sign up in the app while opening it for the first time. Just follow all the steps to find and book your trainer and start working out.

Question 6

CREATE/EDIT PROFILE

Accepted Answer

Q: How do I create/edit a profile? A: During the signing in process you create your profile. You can edit your profile by tapping the “pencil” button on your profile page.

Question 7

PAYMENT DETAILS

Accepted Answer

Q: How do I fill in my payment/card details? A: You can fill in your payment/card details when editing a profile. Remember you cannot buy a deal/book a session without your bank account details.

Q: When is the payment taken from my account?
A: We take a payment for your deal after you booked the first session with the trainer.

Q: Can I change my card details?  A: Of course! Just edit your card information.

Question 8

INSURANCE

Accepted Answer

Q: Does TRIME provides insurance?
A: At this stage TRIME does not provide insurance while you train. We make sure that all trainers are certified but it is up to a trainer to have insurance while working out with their customers.

Question 9

FINDING A TRAINER

Accepted Answer

Q: How can I find a trainer? A: You simply go on the map/list to find trainers. Tap on the button to see the trainers' profiles and learn more about them.   Q: Can I use filters? (not available in beta) A: Of course. At the top left of the map page you have a filter button. Tap on it and you will get to the filters page where you can apply your filters that will be later visible on the map.

Question 10

BOOKING A SESSION

Accepted Answer

Q: How can I book a session?
A: Choose the session that interests you and click on "Book". You can now choose what time slot suits you the best among the ones available. Once you have chosen, all that is left is to pay for the session, and then start training! 
Q: Can I book more than one session?
A:

Question 11

CANCELLING POLICY

Accepted Answer

Q: Can I cancel my booking? A: You can cancel training/session up to 24 hours before the session starts without payment, after that the session will be paid to the trainer regardless of cancellation (except when rescheduled).  Q: Can trainers cancel our booking? A: The trainer can cancel a session up to 24 hours before it starts without compensation. If the session gets cancelled too late, you will receive two free sessions from that trainer, or another trainer of your choice.  Q: Can I reschedule my booking?
A: You can reschedule a session with your trainer any time. However, both sides need to accept the rescheduled time.  Q: Can trainers reschedule our booking?
A: The trainer can reschedule a session with you any time. However, both sides need to accept the rescheduled time. 
Q: What happens when I am late for a session or my trainer is late?
A: We have a 15 minutes policy. If you arrive at the session more than 15 minutes after the scheduled time to start, the trainer has the right to cancel the session.

Question 12

ONLINE VIDEO TRAINING

Accepted Answer

Q: How does online video training session work? A: You and your trainer have an online video training option in the app. At the time of the training session, press “video session” in the menu and then “start” to begin the session.   Q: How does “timer” in online video training session work? A: You will have a visible timer that your trainer can set up for you.

Question 13

RATING/FEEDBACK

Accepted Answer

Q: How does the rating system work?
A: After the session is over, you will be able to rate your trainer/session as well as write some feedback that will be visible to other customers on the trainer's profile.

Question 14

TRAINING JOURNAL

Accepted Answer

Q: What is a training journal?  A: The training journal is a log of your completed sessions with your trainer that you can access anytime. Your trainer can also access the training journal before your upcoming session to check what you have been doing.

Question 15

RECOMMENDATIONS (not available in public beta)

Accepted Answer

Q: How does personal recommendations work? A: You will soon be able to recommend your trainer to your friends and share your trainer's profile with them via: email, sms, facebook etc.

Question 16

NOTIFICATIONS

Accepted Answer

Q: What notifications do I have in the app? A: You will be receiving different types of notifications:  a) session events b) receiving a new message c) exclusive offers and other various communication We recommend that you always have your notifications turned on so that you will not miss any booking or alert.

Question 17

DISCOUNTS (not available in public beta)

Accepted Answer

not available in public beta

Question 18

CERTIFICATION/SIGN UP

Accepted Answer

Q: Why do I need to be a certified trainer for Trime?
A: We only work with certified trainers because we want to guarantee our users a qualitative experience.

Q: How do I send my certificate to you?
A: You can send it to us via email, on xxxx@trime.app

Q: How long do I need to wait to be approved?
A: We will approve your application within one till two working days. If you have not received feedback then, please reach out to us on xxxx   Q: How do I sign up?
A: You can sing up in the app while opening it for the first time. Just follow all the steps to become one of trainers in the application.

Question 19

CREATE/EDIT PROFILE

Accepted Answer

Q: How do I create/edit a profile? A: During the signing in process you create your profile. You can edit your profile by tapping the “pencil” button on your profile page.

Question 20

PAYMENT/TRANSACTION DETAILS (different in public beta)

Accepted Answer

Q: How do I fill in my bank account details?
A: You can fill in your bank account details when editing a profile. Q: When do I receive payment?
A: You will receive your payment straight after your customer paid for your deal.  Q: What is the transaction for payment? A: You will receive your payment minus transaction fee. For the transaction fee please check our transaction fee ladder.  TRANSACTION FEE LADDER:   In our public beta you will not have to pay transaction fees.

Question 21

INSURANCE

Accepted Answer

Q: Do I get insurance while using the app? A: At this stage TRIME is not providing any insurance for its users. We recommend trainers that use application to have their own insurance.

Question 22

INVOICES

Accepted Answer

Q: Does TRIME creates invoices for my customers? A: No, at this stage TRIME does not create invoices that is why we recommend trainers create invoice on their own and send it to their customer via email as soon as they receive the payment on their account.

Question 23

DEALS

Accepted Answer

Q: How to create a deal?  A: You can create a deal by tapping on the create button (+) on your profile page. You will be taken to create a deal page where you can easily describe and create your own deal.

Q: How to cancel a deal? A: ?????? not sure yet ---- DEV DEPARTMENT

Question 24

BOOKING SESSION

Accepted Answer

Q: How to book a session with a customer? A: Customer book session with you via your calendar. You will be sended notification to confirm booking.  Q: Can I book a session with a customer myself? A: At this stage only customer can book session with you. We are working on allowing you to book session also.

Question 25

CANCELLATION POLICY

Accepted Answer

Q: Can I cancel my booking? A: You can cancel booking up to 24 hours before Training time without compensation, if canceled too late the trainee will receive two free sessions from trainer, or a trainer of their choice. Q: Can Trainee/customer cancel our booking? A: Trainee can cancel booking up to 24 hours before Training time without payment, after that the session will be paid to the Trainer regardless of cancellation (except when rescheduled). Q: Can I reschedule my booking?
A: You can reschedule session with trainee any time however both sides need to accept the rescheduled time. Q: Can Trainee reschedule our booking?
A: Trainee can reschedule session with trainer any time, however both sides need to accept the rescheduled time.   Q: What happens when I am late for a session or my customer is late? A: 15 min. Policy ( after 15 min. Trainer has a right to cancel the session if customer is late)

Question 26

ONLINE VIDEO TRAINING

Accepted Answer

Q: How does online video training session work? A: You and your customer have an online video training option in the app. At the time of the training session press “video session” in the menu and then “start” to begin the session.  Q: How does “timer” in online video training session work? A: You can set/edit working time, resting time, and amount of reps. Timer will be visible to your customer.

Question 27

TRAINING JOURNAL

Accepted Answer

Q: What is a Training Journal? A: Training Journal is a log of your completed sessions with your customers that you can access anytime. You can also access the Training Journal of your new customers if they have been working with another trainer before.

Question 28

YOUR CUSTOMERS

Accepted Answer

Q: Where am I gonna have access to all my customers?
A: You have access to all your customers in “customer page”.

Question 29

FEEDBACK/RATING

Accepted Answer

Q: How do I get rated? A: You get rated after each session from your customers. After 10 sessions you are gonna have your rating overall visible on your profile. Q: How do I get feedback? A: Each customer after a session can send you personal feedback. It will be visible on your profile.

Question 30

RECOMMENDATIONS (not available in public beta)

Accepted Answer

Q: How does personal recommendations work? A: Your customers are gonna be able to recommend you to their friends and share your profile with them via: email, sms, facebook etc.

Question 31

NOTIFICATIONS

Accepted Answer

Q: What notifications do I have in the app?  A: You will be receiving different types of notifications:  a) session events b) receiving a new message c) exclusive offers and other various communication We recommend that you always have your notifications turned on so that you will not miss any booking or alert.

Question 32

DISCOUNTS (not available in public beta)

Accepted Answer

not availeble in public beta